Cancellation
Cancellations before March 31st are offered 100% refunds. Cancellations before May 31st are provided with a 50% refund, after July 1st a 25% refund and after the first day of camp a 0% refund. Cancellations for extenuating circumstances will be provided a credit that can be used later in the summer or during Summer 2026. Extenuating circumstances will be determined on a case by case basis (severe sickness, broken bones, etc. are generally granted, but common colds are not credited). A $25 per camper administrative fee will be applied to all cancellations.
Technology
Mobile devices and other technology are encouraged to be left at home. Campers are not allowed to use their devices during lunch, because camp is meant to be physically active and a time to make new friends! We are not responsible for lost devices.
Behaviour
We have a zero-tolerance for bullying policy. We work with our parents to keep our campers at camp, but if it is deemed that one camper’s actions are causing another camper to have a negative experience at camp, the offending camper will not be allowed to return to camp and no refund will be provided.
In most cases offending campers will be permitted to return to camp the following summer, since we believe that everything is a learning experience for young children and it is the behaviour that is negatively impacting another campers experience that we are addressing. We believe that all campers are inherently good, but at times, inappropriate behavior needs to be addressed to keep camp fun for everyone!
Safe Camps
Each camp is overseen by a total of 2 trained professional teachers, giving you peace of mind over other day camps. All of our programming is reviewed against a Safety Matrix, all of our staff are hand-picked for their competence and attend a week-long staff training conference prior to the first day of camp.
Photo Release
All of our campers sign a media release waiver prior to the first day of camp. This allows us to show prospective parents/guardians the unforgettable fun times that our campers have during their time at camp!
Privacy
All of your information provided during registration is held online by a third-party company and is securely encrypted.
Date Changes
Changes can be made without penalty up until March 31st based on availability. After March 31st, changes will be made based on availability and a fee of $25 will be charged.
Allergens
We are a nut-free camp. We require all campers who have a nut allergy to carry an epipen, and each location has extra epipens on site. Any other allergies should be disclosed on our medical form.
Sickness
Due to the short nature of our programs, we do not offer refunds for sick days.
Weather
At each of our camp locations we have access to gyms and classrooms. If there is severe weather, our programs move indoors where the activities do not stop! During extreme heat warning, our campers do not go outside when the temperature rises above 34 degrees Celsius.
Clothing
Campers should arrive each day with athletic clothes, athletic shoes, sunscreen, water bottle and a snack (lunch as well if not participating in the Meal Plan).
Sun
We are a SunSafe camp, meeting all of the Melanoma Network of Canada’s requirements. Our program is designed for our campers to not be outside for more than 2 consecutive hours, take regular water breaks and build in time to apply sunscreen before going outside.
Lost & Stolen Items
We are not responsible for lost or stolen items. However, we do have a Lost and Found that you should ask about if your camper has misplaced an item! We ask that your campers do not bring any valuables to camp.
Locations
Unionville
Richmond Hill
Woodbridge
Register
Phone
(905) 460-7446
info@rougecamps.com
